First, we want to extend our heartfelt empathy to those of you planning special events that had to either be cancelled or postponed. Celebrating life and its joys is so important to our family, and I am saddened that many of your special celebrations are not able to happen in the coming weeks.
Like all in the event and hospitality industries, we are experiencing unprecedented cancellations and postponements. The uncertainty has challenged us to make necessary changes to help our business survive which includes cutting back our valued team. Here is our current status:
We are available virtually to take care of future reservations. Call us, email us, or Build a Quote online and we will work on creating some beautiful events to take place after this virus is controlled! We can even FaceTime and walk you through our showroom.
Our modified hours are Tuesday - Saturday, 9am - 4pm. Closed Sunday and Monday until further notice.
Our showroom is by appointment only. If you need to will call or return items, we will arrange a specific date and time.
As we navigate event cancellations and postponements, we want to remind you of our policies to give you peace of mind. We believe we offer the most generous cancellation policy in the industry. If you need to cancel your order within 14 days of delivery date, we will refund 100% of deposit. Your date may not be guaranteed and prices will not be locked if booked in the future.
Any reservation cancelled 72 hours or more before the contracted event date will be charged a restocking fee of 30% of the rental fees for the item or service that is being cancelled will be refunded. If the reservation is cancelled within 24 hours of the contracted event date, the client will forfeit all fees paid to Eden Jardin Centre, LLC dba Eden Jardin Boutique Party Rentals, excluding the damage deposit. If you need to cancel within 2 days of delivery date, we charge a 25% restocking fee for all items because we have prepared and packaged your items. If you need to cancel within 1 day of delivery date, we charge a 50% restocking fee for all items because we have prepared your items and also loaded them. If we deliver your items, we charge the 100% rental fee.
Our showroom remains open at this time to assist with your event planning, however we have many digital options available to you. First, our website beautifully showcases all of our rental products and pricing so you can shop from home. With the ability to build a quote on the website, you can accurately select your items and colors, and our team will finalize your quote within 24 hours via phone or email. As always, we are available via phone or email to discuss your event needs, place orders, and process any changes.
This will leave a mark in our history, and we are confident we will get through it together. We all look forward to celebrating with you soon.
All equipment are disinfected 3 times prior to rentals. Our equipment is disinfected during loading, pickups, and storage.
Delivery and Setup
We are able to complete setups in backyards. While setup is taking place, customers are asked to stay inside the home or 6ft away from delivery personnel.
Our delivery personnel will have masks on during setup. We are able to discuss setup with you over the phone to ensure we setup properly for you. Contract signatures will be obtained online to ensure we are practicing social distancing (no-touch and no-contact).
For home residence indoor rentals, rentals can be dropped off at driveway or garage. Apartment residence indoor rentals will need a schedule for drop-off location.
While pickup is taking place, customers will need to stay inside the home. We will disinfect tables and chairs prior to leaving.